Privacy Policy

Business Name: Phoenix Junk Removal Pros

Address: Serving Phoenix, Arizona and surrounding areas

Phone: (480) 697-6337

Email: [email protected]

Website: phoenixjunkremovalpros.com

We collect information that you provide directly to us and information that we automatically collect when you use our services or visit our website.

Personal Information You Provide:

• Name and contact information (phone number, email address, mailing address)
• Service location address and access instructions
• Description of items for removal and service requirements
• Preferred appointment dates and times
• Payment information (processed securely through third-party payment processors)
• Communication preferences, including SMS/text messaging consent

Information We Collect Automatically:

• Website usage data, including pages visited and time spent on site
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Provide and deliver our junk removal services
• Schedule appointments and coordinate service delivery
• Process payments and maintain billing records
• Communicate with you about your service requests and appointments
• Send service confirmations, updates, and follow-up communications
• Provide customer support and respond to inquiries
• Improve our services and website functionality
• Conduct marketing and promotional activities (with your consent)
• Comply with legal obligations and protect our business interests

SMS Services:

If you opt-in to receive text messages from us, we may send you:

• Appointment confirmations and reminders
• Service arrival notifications and updates
• Follow-up messages and service completion confirmations
• Seasonal promotions and special offers (only if you consent)
• Emergency service availability alerts

SMS Opt-Out and Help:

• To stop receiving text messages, reply STOP to any message
• For assistance with text messages, reply HELP or contact us at (480) 697-6337
• Message and data rates may apply based on your mobile plan
• Message frequency may vary depending on service activity and your preferences

Consent Withdrawal:

You can withdraw your consent to receive text messages at any time by:

• Replying STOP to any text message
• Calling us at (480) 697-6337
• Emailing us at [email protected]

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers:

• Payment processing companies (for secure transaction processing)
• Scheduling and customer management software providers
• SMS/text messaging service providers (for appointment reminders only)
• Website analytics and improvement services

Legal Requirements:

• When required by law, court order, or government regulation
• To protect our legal rights and prevent fraud
• In connection with a business transfer or merger

Important Note:

We never share your contact information, including phone numbers and email addresses, with third parties for their marketing purposes. Your SMS consent and phone number are never shared with third parties or affiliates for marketing or promotional purposes.

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Secure data transmission using encryption technology (HTTPS/SSL)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure storage of physical and digital records
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any known security breaches as required by law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including:

• Service records: 7 years (for business and tax purposes)
• Payment information: As required by payment processors and tax regulations
• Communication preferences: Until you opt-out or request deletion
• Website analytics data: 26 months maximum

You may request deletion of your personal information by contacting us. Some information may be retained for legal compliance or legitimate business purposes.

You have the following rights regarding your personal information:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications and SMS messages
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at:

• Phone: (480) 697-6337
• Email: [email protected]

Our website uses cookies and similar technologies to improve your experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Performance Cookies: Improve website speed and functionality

Third-Party Services:

• PostHog (website analytics and user behavior tracking)
• Google Fonts (web typography)
• Tailwind CSS (website styling)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes that affect how we handle your personal information, we will provide notice through:

• Email notification to registered users
• Prominent notice on our website
• SMS notification (if you have opted in to text messages)

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 48 hours during business days.