Terms & Conditions

By using the services of Phoenix Junk Removal Pros, scheduling an appointment, or providing your contact information, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all customers, visitors to our website, and anyone who communicates with us regarding our junk removal services in the Phoenix, Arizona metropolitan area.

Services Provided:

Phoenix Junk Removal Pros provides professional junk removal services including:

• Residential junk removal and cleanouts
• Commercial junk removal and office cleanouts
• Furniture and appliance removal
• Construction debris removal
• Estate and foreclosure cleanouts
• Hoarding cleanup services
• Hot tub, shed, and pool removal
• Yard waste and landscaping debris removal
• Emergency junk removal services

Service Area:

We provide services within a 50-mile radius of Phoenix, Arizona, including but not limited to:

• Phoenix, Mesa, Scottsdale, Chandler, Gilbert, Queen Creek, San Tan Valley
• Additional cities may be served - contact us for availability

Scheduling and Appointments:

• Appointments are scheduled based on availability
• We provide arrival time windows, not exact appointment times
• Same-day and emergency services available for additional fees
• We will contact you 30-60 minutes before arrival when possible

Pricing Structure:

• Minimum charge: $99 for most services
• Pricing based on volume of items removed and labor required
• Final pricing determined on-site before work begins
• Free, no-obligation estimates available
• Additional fees may apply for difficult access, heavy items, or hazardous materials

Payment Terms:

• Payment due upon completion of service
• We accept cash, check, and major credit cards
• No work begins without customer approval of final pricing
• Receipts provided for all services

Cancellation Policy:

• Cancellations accepted up to 2 hours before scheduled appointment
• Same-day cancellations may incur a service fee
• No-show appointments may be charged a trip fee
• Weather-related cancellations handled case-by-case

Types of SMS Messages:

You may receive the following types of text messages from Phoenix Junk Removal Pros:

• Appointment Reminders: Confirmation and reminder messages about scheduled junk removal appointments
• Service Updates: Real-time updates about technician arrival times, service delays, or schedule changes
• Completion Notifications: Messages confirming service completion and follow-up information
• Customer Service: Responses to inquiries and customer support communications
• Promotional Offers: Seasonal promotions, special discounts, and service announcements (only if specifically consented to)
• Emergency Alerts: Urgent weather-related service updates or emergency availability notifications

SMS Frequency and Costs:

How to Opt-Out:

Help and Support:

SMS Privacy and Data:

• Your mobile number and SMS preferences are kept confidential
• We never share your phone number with third parties for marketing
• SMS consent is not shared with third parties or affiliates
• See our Privacy Policy for complete data protection information

Carrier and Device Compatibility:

• Available on major U.S. carriers (AT&T, Verizon, T-Mobile, Sprint, etc.)
• Compatible with most SMS-enabled mobile devices
• Delivery not guaranteed due to network or device limitations
• Phoenix Junk Removal Pros and mobile carriers are not liable for delayed or undelivered messages

Service Limitations:

• We do not remove hazardous materials, chemicals, or toxic waste
• Items containing asbestos, lead paint, or other regulated materials require special handling
• Extremely heavy items may require additional equipment and fees
• Access limitations may affect service delivery and pricing

Customer Responsibilities:

• Provide safe and reasonable access to items for removal
• Identify valuable items that should not be removed
• Ensure pets are secured during service
• Provide accurate information about items and access requirements
• Be present or designate an authorized representative during service

Property Damage Protection:

• Phoenix Junk Removal Pros is fully licensed and insured
• We take reasonable precautions to protect your property
• Any damage claims must be reported within 24 hours of service
• Our liability is limited to direct damages caused by our negligence
• Pre-existing damage to property or items is not our responsibility

Force Majeure:

Phoenix Junk Removal Pros is not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to severe weather, natural disasters, government restrictions, or other acts of God.

Acceptable Use:

• Use the website only for legitimate business purposes
• Do not attempt to disrupt or damage website functionality
• Respect intellectual property rights
• Do not use automated systems to access the website

Intellectual Property:

• Website content, design, and materials are owned by Phoenix Junk Removal Pros
• Trademarks and logos are protected intellectual property
• Third-party content is used under appropriate licenses

User-Generated Content:

• Reviews and testimonials become our property when submitted
• We reserve the right to use customer feedback for marketing purposes
• False or misleading reviews are prohibited

Customer Satisfaction:

We strive for 100% customer satisfaction. If you are not satisfied with our service:

• Contact us immediately at (480) 697-6337
• We will work to resolve issues promptly and fairly
• Most concerns can be resolved through direct communication

Governing Law:

These terms are governed by the laws of the State of Arizona. Any disputes will be resolved in the courts of Maricopa County, Arizona.

Arbitration:

Disputes over $500 may be subject to binding arbitration if not resolved through direct negotiation. Both parties retain the right to pursue claims in small claims court for amounts under the jurisdictional limit.

Phoenix Junk Removal Pros reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

Significant changes affecting SMS services or customer obligations will be communicated through:

• Email notification to registered customers
• SMS notification to customers who have opted in
• Prominent website notice

Continued use of our services after changes are posted constitutes acceptance of the modified terms.

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between Phoenix Junk Removal Pros and our customers regarding the use of our services.

For questions about these Terms and Conditions, our services, or SMS messaging:

We appreciate your business and are committed to providing exceptional junk removal services throughout the Phoenix metropolitan area.